Kaiser Permanente Earns CA’s Highest Ratings for Clinical Care

For the 10^th consecutive year, Kaiser Permanente Northern and Southern California are the only health plans in California to earn four-star ratings — the highest possible – for overall clinical effectiveness in the annual Healthcare Quality Report Card from California’s Office of the Patient Advocate (OPA).

The OPA’s 2017-2018 report card provides California consumers with side-by-side comparisons of the largest HMOs and PPOs in the state. It ranks them on national standard-of-care measures for a range of conditions that have significant implications for personal health. Ten of the state’s largest HMOs and five PPOs are compared in the report card, and Kaiser Permanente is the only one with the top rating possible for overall clinical performance.

“These ratings demonstrate that Kaiser Permanente’s patient-centered, physician-led system is the leader in quality across California,” said Julie Miller-Phipps, president of Kaiser Foundation Health Plan and Hospitals, Inc. for the Southern California Region.

“We are proud to be recognized for the high-quality care and service we provide to our patients,” said Edward M. Ellison, MD, executive medical director for the Southern California Permanente Medical Group. “These ratings demonstrate the clinical excellence and dedication of Kaiser Permanente’s physicians, nurses, and staff, who consistently provide exceptional team-based care – using the latest technology and comprehensive systems – to our patients.”

This year, Kaiser Permanente in Southern California earned top scores in eight report-card categories for asthma and lung disease care, cancer screening, chlamydia screening, diabetes care, heart care, maternity care, and “getting the right care” for both children and adults.

Also, Kaiser Permanente in both Northern and Southern California received three stars in the “Patients Rate their Experience” category, which measures members’ satisfaction with their care and service.