Nutmeg Designated a "Best of the Best" Credit Union in the Nation

MemberXP, a credit union member experience measurement platform, has designated Nutmeg State Financial Credit Union as one of 2019’s “Best of the Best” credit unions in the nation based on Nutmeg’s performance in 2018.

The Best of the Best honor is awarded to credit unions that consistently provide exceptional levels of member service during a calendar year. This prestigious award is given to fewer than one in five of the high-performing credit unions using MemberXP’s service evaluation platform. A credit union cannot apply for this award. It is independently granted based on specific criteria including member service and ease of use.

MemberXP is a voice of member platform that allows credit union members to provide immediate feedback on the service they receive. The platform utilizes mystery shops and member surveys to gauge the overall member experience across multiple delivery channels and specific experiences such as getting a loan or opening a new account.

"As a member-driven financial institution, we are passionate about creating extraordinary member experiences,” said Nutmeg President and CEO John Holt. “Our more than 38,000 members at 11 branches across the state deserve to do business with a financial institution that values them and works in their best interest. I am proud of the dedicated team at Nutmeg, particularly during this past year of exceptional growth which included the addition of DMV Express services at several new locations."

“Nutmeg’s top scores indicate a real commitment to doing what is right for members,” said Constance Anderson, founder of MemberXP. “They truly are the best of the best.”

About Nutmeg

Chartered in 1936 and headquartered in Rocky Hill, Nutmeg State Financial Credit Union is open to anyone who lives, works, worships, attends school or volunteers in Hartford, New Haven, Middlesex or Tolland Counties as well as Shelton, Stratford and Bridgeport. They provide members a friendly environment in which to bank and take pride in educating consumers about the advantages of joining a credit union. Visit them at www.nutmegstatefcu.org for more information.

About MemberXP

MemberXP provides actionable member research to credit unions via MemberView, its omnichannel voice of member platform and MemberShoppers, its mystery shopping platform. MemberXP serves credit unions across North America ranging in asset sizes of $100 million to over $9 billion. Learn more about MemberXP’s Best of the Best Awards at memberxp.com/best-of-the-best-award