Coronavirus CT: Eversource To Provide Some Bill Payment Relief

REDDING, CT — Power company Eversource has announced certain extraordinary steps regarding its collection practices during the spread of the new coronavirus it hopes will reassure customers.

Eversource has:

• suspended all customer disconnections for non-payment
• waived late payment charges
• began offering a special, flexible payment plan for any past due bills

The utility says it is also offering additional energy-saving tips to help reduce energy use while people are spending more time at home

"As a member of the communities we serve across New England, we’re here to support our customers through this unprecedented time, while also safeguarding the health and well-being of our employees," said Eversource Chairman, President and CEO Jim Judge. "Whether it's our hospitals providing critical care to patients, students learning remotely, or people working from home, we're taking every possible step to ensure that our customers have the energy they need during this challenging period."

Eversource field crews will continue working on projects to ensure continued reliability for all customers including hospitals, nursing homes and grocery stores, company officials said in a press release.

"Energy company field employees will report directly to job sites whenever possible, ensuring fast response to emergencies while limiting group interactions at company work centers. All work and appointments that require a technician to enter a home or come in close contact with others have been suspended, except for critical work to ensure the safety and reliability of the system," officials said.