Wilton Business Spotlight: Riverside Fence

Every local business has a story worth sharing with the community. And that’s the belief behind this exciting series we’ve kicked off at Patch — to shine the spotlight on all our favorite local businesses, and to learn a little about the ones we may not know that well.

Business: Riverside Fence
Owners: Robert & Nancy Kaye
Website: www.riversidefence.net
Address: 84 Danbury Road, Wilton

How did you come up with the name?

Business originated in Riverside, CT

Why choose that location? Why start a business in this town?

The building was the perfect size for our operation and the town was centrally located to service our client base

Briefly, what business are you in?

Fence Manufacturing and Installation

What’s the most difficult moment or challenge you’ve faced as a business owner?

Financing growth.

Were there any challenges that made you second guess your decision to be an entrepreneur?

No, I have been an entrepreneur for 35 years owning several different businesses and have enjoyed many the challenges and successes that I have encountered.

What’s been your favorite moment or proudest achievement since opening?

The relationships we have been able to foster with our clients over the years. We started with a very small customer base and have increased it to the extent of making the INC 5000 as the fastest growing fence company in the USA.

What’s the most innovative idea your employees or customers have had that you put into practice?

Manufacturing our own product to have absolute control of quality and cut down on delivery times. This has also allowed us to manufacturer for other fence companies, builders and homeowners that want to install our wood fence products.

How do you deal with difficult customers?

We do have customers that are more of a challenge then others as they need a little more attention in getting them to see what the end result their project will be. It takes just more time and patience.

How does your business give back or get involved in the community?

We work with Trackside Teen Center of Wilton and Building Hope Foundation of Fairfield County.

Would you like to see your small business showcased in this series? Email wendy.mitchell@ patch.com.

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