Travelers Aid Assists At Bradley Surpass 200K

Information via Travelers Aid International

WINDSOR LOCKS, CT – The Connecticut Airport Authority and Travelers Aid International (TAI) are pleased to announce that, in TAI’s first year at Bradley International Airport (BDL), passenger assists have surpassed the 200,000 mark, exceeding last year’s total by a wide margin.

TAI began serving BDL passengers as the operator of the guest services volunteer program in October of 2018.

As of November 30, 2019, the program had helped 212,455 passengers for the year, compared to 130,643 assists for all of 2018. If the Travelers Aid volunteers maintain their 19,000-plus assists per month average for December, they will surpass last year’s total by 100,000 assists.

Mary Kate Doherty, Program Manager for Travelers Aid at BDL shares, “I could not be prouder of the efforts of our incredible volunteers to make passengers and guests feel welcome and to assist them on their journeys. Our volunteers go out of their way to provide high quality customer service and are true stakeholders in ensuring everyone has a positive experience while traveling to and from Bradley International Airport.”

TAI’s 63 volunteers currently staff the Information Center in Terminal A, on the baggage claim level, from 8:00 a.m. to 8:00 p.m., seven days a week. TAI partners with local high schools, senior centers, civic groups, and community groups such as the Greater Hartford and Central CT Retired and Senior Volunteer Program (RSVP) to recruit additional volunteers in order to better serve the airport’s passengers. In appreciation of the hard-working volunteers, Travelers Aid staff hosted a volunteer recognition breakfast at the New England Air Museum this fall.

For those interested in learning more about volunteer opportunities, please contact Doherty at (860) 500-8582 or at marykate@travelersaid.org.

Travelers Aid International currently operates similar guest service volunteer programs at four other airports -- New York JFK, Newark Liberty and Washington Dulles and Washington Reagan -- as well as an information booth at Washington Union Station. At these locations, more than 765 Travelers Aid volunteers assisted nearly 3.9 million passengers in 2018.

Bradley International Airport is the 18th airport in the Travelers Aid transportation network, joining 17 U.S. airports, four North American railroad stations and a cruise terminal.