New Metro Lost And Found Procedures Go Into Effect Monday

WASHINGTON, DC — Starting Monday, Metro will only work to reunite customers with lost wallets and electronics, such as phones, tablets, and laptops. All other lost items that Metro recovers will be destroyed, donated to charity, or auctioned off.

Metro recently updated its lost and found procedures to cut costs so that it can dedicate its resources to providing transportation to the metro D.C. region.

Items lost before Feb. 28 will be held for 30 days. Customers may report lost items online or by calling 202-962-1195. Customers may opt to have lost items shipped to them provided they agree to cover all shipping costs.

Also as of Monday, Metro's lost and found facility, which is located at 6500 Belcrest Road in Hyattsville, Maryland, will reopen. The facility had been temporarily closed due to the COVID-19 pandemic. Customers visiting all Metro facilities must wear a face mask and follow the directions of posted social distancing signage.