SunPass Centers Close For Coronavirus Crisis; Tolls Remain

ACROSS THE STATE — The Florida Department of Transportation’s Florida’s Turnpike Enterprise is furthering its efforts to reduce the spread of coronavirus by closing its SunPass Customer Service Walk-In Centers located throughout the state. The closures will take effect Monday, March 23.

In an effort to provide service to our valued customers, the toll-free number continues to be open.

Customers can call SunPass at 1-888-TOLL-FLA (1-888-865-5352). Call center representatives are available from 7 a.m. to 7 p.m. Monday through Friday and 8:30 a.m. to 5 p.m. Saturday.

SunPass customers can also access their accounts 24/7 online.

• Snapper Creek, Milepost 19, Florida Turnpike, Miami
• Miami, 7902 NW 36th Street, Unit 203, Doral
• Boca Raton, 7941 Glades Road, Boca Raton
• Tampa, 10137 E. Adamo Drive, Suite 800A, Tampa
• Pinellas Bayway Administration Center, 4501 54th Ave. S., St. Petersburg
• Ocoee Walk-In Center, 9405 W. Colonial Drive, Ocoee
• Mid-Bay Bridge, 1200 White Point Road, Niceville
• Garcon Point Bridge, 555 Avalon Blvd., Milton

The Turnpike has undertaken several initiatives to date to support Florida Gov. Ron DeSantis’
measures to limit the spread of coronavirus, including no longer having toll booth operators no longer accept cash and promoting online customer service options.

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Earlier this week, a grassroots group launched a petition drive on Change.org urging Florida Gov. Ron DeSantis to suspend tolls on all Florida toll roads until the coronavirus restrictions are lifted.

Neighbors Helping Neighbors Inc. posted the petition in response to DeSantis' announcement Tuesday ordering all bars and other establishments that make more than 50 percent of their revenue from the sale of alcohol to close for 30 days. They say the tolls are a burden on residents who have just lost their jobs due to the outbreak.

So far, 1,068 people have signed the petition.

"Neighbors Helping Neighbors Inc. is doing everything we can to do exactly that ... help our Florida friends, neighbors and family members whose income has completely stopped due to the restrictions in place," wrote the organization. "We totally understand the need for these restrictions, but tolls need to be suspended until the restrictions are lifted ... period."

"This is something that would help everyone during these difficult times of the unknown regarding work, school etc...," said Misty Estrada.

"I spend too much money on tolls," said Carlos Guanipa. "Florida charges more fees on tolls than any other state."

See related story: State Refuses To Suspend Tolls On Roads During Coronavirus Crisis