The Surprising Way Homeowners Are Tackling Repairs

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To repair yourself, or not to repair yourself – that is the question
You’re sitting at home reading a book on a lazy Sunday afternoon. You’re trying to enjoy your novel but you’re constantly being interrupted by a dripping noise. It doesn’t look to be a problem that immediately wreak havoc, but it’s annoying. What do you do?

Many would pick up the phone and give our local plumber a call to come fix the problem. But some would like to tackle the job themselves. 32 million Americans consider themselves a hands-on homeowner and don’t mind the challenge of making repairs to their homes…especially the smaller repairs. However, some of them wouldn’t mind having a local expert by their side to guide them through a project. That’s where Anew comes in.

Anew
Anew is an on-demand approach to home repair that provides customers an easy way to restore the comfort of their home by helping them quickly understand what is wrong, finding the best way to get the issues fixed, and putting them in control of the repair process. The solution helps hands-on homeowners who are consistently frustrated with the repair experience because they don’t have the knowledge, confidence, or trust to quickly get the job done right.

How does the virtual home repair experience work?
Homeowners visit helloanew.com to be connected with a Virtual Home Repair Expert, all of whom have at least 15 years of experience. Anew’s repair experts are available every day from 7 a.m. to 7 p.m.

Select the category of your repair needs, and after your $19.99 payment, Anew will connect you to a Virtual Home Repair Expert who’ll help figure our your problem. By using a video call, you will be able to walk your expert step by step through your problem to get your questions answered

The video call will take about 15 minutes. Your Virtual Home Repair Expert will work with you to find the cause of the issue. Most of the time, the issue can be diagnosed during the video call. If not, we will send a pro to your house free of charge!

Within an hour of ending the video call with your Virtual Home Repair Expert, Anew will notify you that your summary is ready for review, which will include a summary of the issue along with repair options personalized for you.

Issues that Anew can help you fix
We fix almost every type of plumbing, electrical or heating/air issues big and small.

If we can’t figure out your issue on the video call or if the Virtual Home Repair Expert believes the repair may be more complicated, Anew will send an In-home Repair Pro to your house (following COVID-19 safety protocols) to verify the cause of the issue and provide a cost to repair at no charge. From there, you decide how to proceed, either do-it-yourself or hire one of our pros.

Homeowners are happy with the experience
Homeowners who have used Anew have been impressed by the service

“I’m speechless. That was a great experience,” said Tomitra M. “Brian, my virtual repair expert, was so knowledgeable. He figured out what was wrong pretty quickly, which is always reassuring.”

“He knew right off the bat (what was wrong). He had the answer immediately. That to me gives me a lot of confidence that what he told me was right and what I needed to do,” said Debra W.

Interested in Anew by Nationwide?
So, whether you’ve tackled a few home repairs in the past or are ready to take the plunge on fixing something yourself with a little help, Anew can help. Visit helloanew.com to see how Anew is reinventing the home repair process.

Anew and Anew by Nationwide are service marks of Nationwide Mutual Insurance Company. Used under license. ©2021 Nationwide.

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