BBB Issues Warning on Anytime Duct Cleaning And AA Duct

Our BBB opened a file for Anytime Duct Cleaning in October 2014. Complaints received allege a “bait & switch” tactic by this company stating duct cleaning could be performed for a “special price” only to be told the work could not be done at that cost. They were then offered an extra deep cleaning for an additional fee. In one instance the consumer alleges the charge was almost 10 times the agreed upon amount.

From a review of the complaints on file, it appears this firm may be targeting senior citizens. Complainants, or their relatives, allege the company calls or appears on the doorstep without an appointment scheduled.

Another confusing issue for consumers is what company they are actually dealing with. One complainant states that they were contacted by Anytime Duct but that AA Duct was sent to perform the work.

BBB has tried to confirm the relationship between Anytime Duct Cleaning and AA Duct Cleaning. It appears that they are the same company doing business under multiple names.

Here is a link to the report provided by the St. Louis BBB for Anytime Duct Cleaning:
http://www.bbb.org/stlouis/business-reviews/air-duct-cleaning/anytime-duct-cleaning-in-saint-louis-mo-310582206

The websites provided for each of the company names are registered to the same entity. The principal officers for both companies are found in the website registries and consumer complaints.

According to BBB Serving St. Louis, an Anytime Duct Cleaning attorney said the company also uses the name AAA Any Time Duct Cleaning Corporation. He identified Tal Ohayon and Sahar Brown as owners of the company. He identified Moshe Ben Shabat as the St. Louis sales manager.

On the company websites, there is indication that they are now doing business in St. Louis and Georgia. Based on information received, the company may also be operating out of California. However, there is no specific address provided.

The phone number on the AA Duct Cleaning invoice (866-672-2263) is a phone number that has been used by Anytime Duct Cleaning in the St. Louis area.

The Missouri Attorney General has filed a civil lawsuit against AAA Anytime Duct Cleaning, its owners, and a St. Louis manager for abusive telemarketing practices and fraud. In addition to hundreds of “No Call” complaints, Missouri consumers have complained to the Attorney General’s Office about abusive practices by Anytime’s telemarketers, including being cursed at or threatened for refusing to purchase the company’s air duct cleaning services.

The law suit also alleges that Anytime engaged in various forms of consumer fraud, including a “bait and switch” scheme in which the company would advertise one price for air duct cleaning services but charge another. In several examples, Anytime advertised a price of $44.95 to clean air ducts, but attempted to charge consumers over $1,000. Consumers stated the company regularly lied to consumers about needing “super cleaning” services which cost thousands of dollars, or the need to install UV lights in their vents to kill mold, when neither service was actually needed.

As to date, BBB has not received any response from the company to the complaints on file.