Forsyth 911 Center Awarded Calea Accreditation

From Forsyth County: The Forsyth County 911 Center was awarded the Commission on

Accreditation for Law Enforcement Agencies (CALEA) Public Safety Communications Accreditation
during the regional CALEA Conference held November 5, 2016. This accomplishment was recognized
by the Forsyth County Board of Commissioners at their meeting December 15, 2016.

The primary mission of CALEA is to accredit public safety agencies, including communications centers,
by using a national body of standards developed by law enforcement professionals. The process of
becoming CALEA accredited is comprised of five phases: enrollment, self-assessment, on-site
assessment, commission review and decision, and maintaining compliance. During the on-site
assessment phase that took place in June, a team of assessors visited the 911 Center to examine all
aspects of the center’s policies and procedures, management, operations and support services. As part
of the assessment, agency personnel and members of the community were also invited to offer
comments via telephone or mail. The 911 Center will maintain their accreditation through 2020, at which
time they may re-enroll in the accreditation process.

“I am profoundly proud of the 911 Center employees and their dedication to making it possible for our
Center to achieve such a prestigious recognition,” said 911 Center Director Patricia Giordano.
CALEA Accreditation strengthens an agency’s accountability, both within the agency and the
community, and can limit a communications center’s liability and risk exposure by demonstrating that
standards for public safety communications are met.

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