What to look for when hiring a cleaning company

For some, shopping for a cleaning service is like shopping for a
beautiful tree for their backyard and that peaceful garden bench to go
with it. For them, just the thought of shopping sends shivers of joy
through them and the anticipation of spending hours walking through a
Pikes or other outdoor garden center is a heavenly day for them! For
others, it’s sheer, painstaking torture especially if you are the guy
that has to dig the hole! But – the outcome is worth it when you are
sitting in your backyard garden enjoying the melody of all the happy
birds and fluttering butterflies! Your little green corner of heaven –
ahh!

As a busy parent, career builder or a retiree just ready to enjoy the
pleasure of life, having a clean home is like having that little green
corner of heaven where you find a little more time to yourself.

Just as you know what you want in a beautiful backyard, the same can be
said (if you really use your imagination!) for shopping for the right
cleaning company. So… what do you look for? Here are a few tips…

Do a little research starting with their website.

If they have a website that is an indication that they take their
business seriously. Some cleaners may just be looking for a little side
money and when life happens chances are you will be left hanging. A
website should also tell you how long they have been in business which
is an indication of experience. A website also puts then online to be
found by reviewers which leads to the next tip…

What are others saying about them?

It is not possible to please everyone all the time so an occasional
low rating may be seen but for the most part you should see happy client
reviews.

Who will providing the supplies?

A professional cleaning company will take that chore off your hands,
but will also be flexible enough to use any product you may have and
prefer they use. One such item might be that they use your vacuum to
prevent cross-contamination from one home to the next.

What kind of cleaning supplies will they be using?

As the world becomes more aware of the negative impact chemicals have
on our health and environment it is best that your cleaning company
provides greener and safer products. They should provide products that
do NOT contain Chlorine (bleach), formaldehyde, phosphates, unnatural
fragrances, ammonia, phthalates or other harsh chemicals.

Do they carry liability insurance or will your homeowner policy be responsible?

What if your cleaner runs over your mailbox? Or what if they use a
bleach containing product on your marble and ruin your counter tops?
Hopefully, they are trained and know what products to use on various
surfaces. This is important to know! Always ask to see their proof of
coverage to make sure they have it and that it is current.

Ask who will be coming into your home?

A professional would only allow a vetted technician and never allow
another individual in your home who does not represent the cleaning
company. That would include NOT bringing a child to work with them as
this poses as a liability to you. It is always a good idea to see
identification on the cleaner when they arrive such as a name badge.

Always ask if they will be able to clean on a consistent day and a consistent schedule.

A professional company will not only provide a good day that is
convenient to you, but will always let you know a time frame should you
need to know.

Is there a system in place that allows you as the customer to provide feedback on your cleanings.

If so, this shows that they care about quality and the customer
experience. Ask HOW you are allowed to give feedback. Is it per visit,
which is better than occasional. Also, ask if they have a Satisfaction
Guaranteed policy. You want to know how you will communicate and what
happens if you have a concern or issue you want to discuss? How
accessible is the owner of the company?

The goal – have a cleaning company who is not careless but who
cares! So, just like sitting under your beautiful tree, you want to
walk in your home and feel that same decompression of ‘ahh’!