Kaiser Permanente Adding 800 Jobs in Metro Atlanta Expansion

Health care industry giant Kaiser Permanente will add 800 jobs in metro Atlanta, including 600 positions created at a new facility in Gwinnett County.

Announced by the state last week, the move represents a $51 million capital investment into the local community.

Kaiser Permanente will retrofit an existing building to serve as a Member Service Contact Center, bringing the company’s total presence in Georgia to roughly 5,000 personnel. Situated on an 18-acre site in Duluth, the 185,000-square-foot office complex will open this fall, with the capacity to hold up to 1,000 workers.

Kaiser Permanente will also be relocating its Georgia-based member service representatives, appointment schedulers and advice nurses to the new facility.

“Kaiser Permanente has been caring for metro Atlanta residents for 30 years, and we are excited to be able to help this region’s economy thrive as well,” said Julie Miller-Phipps, president of Kaiser Permanente of Georgia. “By expanding our footprint in metro Atlanta, we are showing just how committed we are to bringing our unique model of care to this region.”

Last year, the health care organization announced plans to open a new IT facility in Midtown this spring, which is expected to create 900 jobs by 2019.

Kaiser Permanente provides care and coverage to more than 10 million members across the country, including nearly 300,000 in Georgia. Existing contact centers are based in California, Colorado, Hawaii and Maryland.

Kaiser Permanente’s Gwinnett investment speaks to the economic vitality of this area, said Gwinnett County Board of Commissioners Chair Charlotte Nash.

“With access to a skilled workforce and significant infrastructure, companies like Kaiser are able to successfully grow and expand their business with confidence,” Nash said.

The health care industry is an economic driver in Georgia,
said Gov. Nathan Deal.

“Kaiser Permanente’s devotion to bettering the lives of citizens through innovative health care services makes the company a good fit for Georgia,” he said.