We're on the lookout to identify and honor the best customer service in the area.
'Why' you might ask, if Sundance Group (SGi) is primarily a Human Resources practice?
Well, while business owners and managers do concern themselves with attracting new and retaining customers - we feel they should be just as diligent when attracting and retaining top talent. Quality customer service is all about making your customers feel valued, are treated appropriately, fairly, and letting them know they are appreciated. The same applies to your staff.
Find out what's happening in Oak Forestfor free with the latest updates from Patch.
Too often, employees who are disgruntled express this unprofessional behavior, absenteeism, lack of attention to details, or poor performance. Unfortunately, word travels fast and furious when a customer has a bad experience, via social media and word of mouth.
We want to bring recognize those area businesses who do their best to provide outstanding customer service, and most likely, by paying attention to their frontline, their human capital -- which reflects on their customer service reputation.
Find out what's happening in Oak Forestfor free with the latest updates from Patch.
According to Lisa McQueery (Small Business Chron): "Customer service is a vital element of business operations that can impact your bottom line and affect how your business is viewed in the public eye." She echoes what we've said for years..."hire well, provide customer service training, survey your customers and even your employees, and reward those who make a great impression on your behalf."
Sundance Group, Inc. wants to "Like Your Style" and acknowledge it publicly. We're on the road and looking for the best among you in the Southland; the territory we will be covering includes: From Bedford Park/Midway areas North through Rte. 30 (Lincoln Hwy); from Torrence Ave. West through Wolf Road.
SGi | HR, Workplace and Career Consulting