MDOT E-ZPass Customer Service Centers Reopen With Precautions

MARYLAND — The Maryland Transportation Authority will reopen E-ZPass® Customer Service Centers at its toll facility buildings with limited capacity beginning Monday. Centers located at Maryland Department of Transportation Motor Vehicle Administration branches will remain closed until further notice. For a full list of center locations at Maryland toll facilities and operating hours, click here.

The MDTA originally closed its customer service centers in March in response to Maryland’s coronavirus state of emergency. As part of the reopening plan, the MDTA will limit service to two customers at a time in each customer service center and will implement new procedures and guidelines to protect the health and safety of employees and customers. In addition to limiting capacity to reduce foot traffic and the number of customers in centers at one time, the MDTA will have the following procedures in place to protect customers and staff including:

• Face coverings: MDTA customer service representatives and all customers will be required to wear face coverings while in customer service centers. Customers also will be asked a series of screening questions in order to enter a center. Anyone who is experiencing flu-like symptoms or who has recently been exposed to someone with symptoms should postpone their visit.
• Safeguard dividers: The MDTA has installed plexiglass dividers at each station to protect customers and staff during transactions.
• Social distancing: All Marylanders are advised to practice social distancing to prevent the spread of coronavirus. Social distancing procedures will be in effect at all customer service centers, including ground/floor stickers to mark safe and proper distances of six feet.
• Workstation cleanings: Workstations will be cleaned and wiped down between each customer visit. The MDTA is asking customers for their patience during the cleanings.