Gibson Sotheby's Wins National Award For Customer Service

Your Arlington

Last Updated: 22 March 2021

Written by Becca Logue

Gibson Sotheby’s International Realty in Arlington, which until last summer had long been Bowes Real Estate, has ranked No. 1 of the top-20 small companies in the country and is among America’s top-35 real estate brokerages firms, based on measurable service excellence and customer satisfaction.

Winning the national QE Award “reflects measured and independently verified customer service excellence and customer satisfaction in real estate service in North America,” says Larry D. Romito, CEO of Quality Service Certification Inc., creators of the award.

The 2021 QE Award recognizes the top-five large companies, the top-10 midsize companies and the top-20 small companies, from California to Massachusetts and Florida to Minnesota, spanning 22 states and includes some of the most respected independent and well-known national and regional brand names.

“To earn this national distinction, our sales associates in Arlington, Massachusetts, demonstrated outstanding performance in areas such as client service, attention to customer needs, and execution of best business practices,” Larry Rideout, chairman and co-owner of Gibson Sotheby’s International Realty, said in a March 22 news release. “Earning the QE Award from Quality Service Certification is perhaps one of the most meaningful honors any brokerage in real estate can receive.”

Added Paul McGann, president and co-owner of Gibson Sotheby’s. “Our team of dedicated professionals are deeply seated in the Arlington community and have built lasting relationships there over the years. This award honors that hard work and proves that our associates went ‘above and beyond’ for clients throughout their buying or selling process.”

The 2021 QE Award is based upon the results of an independent survey limited solely to buyers and sellers who were in a real estate transaction that closed with participating real estate companies. Quality Service Certification Inc. and Leading Research Corp. administer the process to ensure that every past customer is surveyed, preventing agents or companies from selectivity, influence or interference.

Romito notes that the QE Award is based upon aggregated overall Customer Satisfaction as a percentage of all returned surveys from customers surveyed without selectivity, editing, deletion, cleansing or manipulation. “No other system exists, anywhere, in the real estate industry that can legitimately make that claim,” he said, noting that “accurate, reliable, independently validated survey results of individual agents” can be accessed by visiting RatedAgent.com. https://ratedagent.com/

Eligibility for the 2021 QE Award requires a minimum number of surveys sent and returned, which may be adjusted from year to year based upon market conditions and the number of participants. More than 30,000 real estate agents and 750 companies elected to participate in the customer satisfaction assessment survey process in 2020 for the 2021 QE Award.

YourArlington.com has provided news and opinion about Arlington, Mass., since 2006. Publisher Bob Sprague is a former editor at The Boston Globe, Boston Herald and Arlington Advocate. Read more at https://www.yourarlington.com/about.