Braintree Resident Honored With Customer Excellence Award

From Eversource: Joe Schwartz, a Braintree resident, and longtime Eversource employee and current field safety supervisor, was recently honored with the company’s prestigious Customer Excellence Award for the second time in his career.

When a local customer experienced an electrical issue at her home before hosting a holiday meal, Schwartz took it upon himself to make sure there was food on the table. He dedicated the time necessary to carefully work through a list of the disabled customer’s concerns, not only helping her acquire a new stove but even assisting with getting groceries.

“You can feel Joe’s energy and passion whenever you speak to him,” said Eversource President of Regional Electric Operations Craig Hallstrom. “He constantly receives praise from contractors and customers for his professionalism and can-do attitude.”

Schwartz was joined by his wife, Nicole, at a ceremony held in his honor at the company’s Boston Service Center in Dorchester. In addition to his award, a donation will be made on Schwartz’s behalf to Boston Children’s Hospital.

This is the second time Schwartz has been presented with this respected award. He previously received an Eversource Customer Excellence award as a part of the “Southie Restoration Team” in December 2015.

Eversource (NYSE: ES) transmits and delivers electricity and natural gas to 1.7 million customers throughout Massachusetts, including approximately 1.4 million electric customers in 140 communities and 300,000 gas customers in 51 communities. Recognized as the top U.S. utility for its energy efficiency programs by the sustainability advocacy organization Ceres, Eversource harnesses the commitment of its approximately 8,000 employees across three states to build a single, united company around the mission of safely delivering reliable energy and superior customer service. For more information, please visit our website (www.eversource.com) and follow us on Twitter (@eversourceMA) and Facebook (facebook.com/EversourceMA).

Image Courtesy of Eversource