Easton Among 54 Towns Using Commonwealth Connect App

The Commonwealth Connect app was formally launched, with 54 cities and towns among the intial users, including Easton.

“The Patrick Administration is committed to providing communities with tools and resources to improve the delivery of services our citizens want,” Secretary of Administration and Finance Glen Shor said in a press release. “Commonwealth Connect is just one more example of how we are creating innovative ways to empower the people of Massachusetts to build stronger and safer communities."

The Commonwealth Connect app is based on the Citizens Connect app that was developed for the city of Boston. It allows residents to report quality of life problems, such as potholes, directly to their local government in real time.

To use Commonwealth Connect, residents with smart phones download the app, snap a photo of a problem and submit it to their local government. The residents get a tracking number for their case and can see when their issue is resolved.  Nearly half of the municipalities also use Commonwealth Connect as a feature on their website, making it easy for residents to report issues on-line as well.