Swampscott Schools Work Though Remote Video Frustrations

SWAMPSCOTT, MA — Remote learning in Swampscott Schools — as is the case in most towns this fall due to the coronavirus crisis — has not come without its technology hiccups.

Swampscott Schools acknowledged Monday that some students were having trouble watching videos on school-issued iPads.

"Our district moved to a 1:1 device program nearly overnight," Swampscott Schools posted on its social media account. "A huge accomplishment, but we realize it has not been without some glitches, which are causing some frustration."

Swampscott Schools said they are "working on the interaction between our new web filter and videos from our teachers" and also provided some guidance on their "Family Help" website.

Swampscott also has a Tech Ninja Help Desk staffed during classes that can be reached at techhelp@swampscott.k12.ma.us for issues with devices. The students on the help desk will arrange to look at the device or trouble shoot with a phone call.

Parents struggling with specific software products such as Google or Seesaw are asked to consult the website, and if that doesn't help contact the school library/media specialist.