Covenant Village of the Great Lakes employee receives Inspiration Award

During the 2017 Inspiration Awards Ceremony in St. Charles, Ill., Tom Lane, a receptionist at Covenant Village of the Great Lakes – one of 15 retirement communities operated by Covenant Retirement Communities (CRC) – received the Inspiration Award for demonstrating excellence in service standards and behaviors. Lane was presented the award in the Common Purpose category by Terri Cunliffe, president and CEO of CRC.

“CRC is committed to creating joy and peace of mind for residents and their families by providing a better way of life,” said Cunliffe. “This year’s recipients demonstrate how creating a culture of exceptional service can improve the quality of life for the people who live and work at a Covenant Retirement Community.”

Lane joined Covenant Village of the Great Lakes in 2003 and is currently the receptionist in the community’s Village Center.

“Tom lives out CRC’s Common Purpose every day,” said Jana Broughton, executive director at Covenant Village of the Great Lakes. “He is courteous, cheerful, and responsive. He goes above and beyond his job duties to serve residents and their families, as well as his colleagues and visitors to our community. He’s a pleasure and we’re fortunate to have him on our team.”

Lane is one of nine CRC employees nationwide who received Inspiration Awards. CRC’s Inspiration Awards are presented annually to employees who demonstrate excellence in the service standards and behaviors that support the organization’s Common Purpose: to create joy and peace of mind for residents and their families by providing a better way of life.

To learn more about Covenant Village of the Great Lakes, please visit Facebook, www.CovenantGreatLakes.org or call (877) 812-8745.

About Covenant Village of the Great Lakes

Covenant Village of the Great Lakes, a faith-based, not-for-profit continuing care retirement community, is located at 2510 Lake Michigan Drive N.W., Grand Rapids, Mich. It is administered by Covenant Retirement Communities, one of the nation’s largest not-for-profit senior services providers. Covenant Retirement Communities serves 5,000 residents at 15 retirement communities nationwide and is a ministry of the Evangelical Covenant Church. For more information on Covenant Village of the Great Lakes, visit www.CovenantGreatLakes.org or call 877-812-8745.

Photo caption:

From left: Terri Cunliffe, president and CEO of Covenant Retirement Communities; Kaitlyn Spaudie, Lane’s supervisor and administrative assistant at Covenant Village of the Great Lakes; Tom Lane, receptionist and recipient of the Inspiration Award; and Jana Broughton, executive director at Covenant Village of the Great Lakes.