5 tips to help you bank remotely in the new normal

By J.B. Basilio, Market Director, Chase Consumer & Community Banking

From work and school to shopping and socializing, we’ve changed many of our routines since mid-March. Add banking to that for many people.

At Chase, our branches are open to serve you and we’ve taken a number of steps to help keep all of us safe. They include using drive-thrus more, implementing social distancing, installing glass partitions and enhancing our cleaning procedures.

But for those who don’t want to go to a branch, we want to make sure you know about and are comfortable using our digital tools. These 5 tips can save you time as you manage your finances from home.

1. Take care of your credit and debit cards

2. Send money to family and friends

3. Deposit checks

4. Pay bills

5. Protect yourself from scammers

You can resolve an issue quickly through your bank’s self-service tools. At Chase, you can log in to the Chase Mobile app or onto Chase.com for everyday tasks like seeing your transactions or more urgent needs like:

• Disputing a credit card charge
• Replacing a lost or stolen card
• Locking and unlocking your debit and credit cards

Need to split the grocery bill with your roommates or send money to a relative? No problem!

More than 140 million U.S. Mobile banking consumers are able to send and receive money with Zelle®. Once you enroll with your local bank, you’ll just need the recipient’s email address or U.S. mobile phone number. You can send money right from the app or website of many banks in the U.S., including Chase.

Expecting a check in the mail? Use your bank’s mobile app to deposit it in only a few clicks.

Simply snap a photo of the front and back of the check, follow the prompts and see your money deposited quicker than the commercial break of your favorite TV show. Many bank apps even take the picture automatically once you get it in the camera’s range.

Pay one-time bills or set up recurring payments without the hassle of writing a check or tracking down a stamp. This also can end your worries about forgetting a car payment or making your credit card payment late. Banking apps let you schedule credit card payments in no time.

Sadly, scammers use times like this to take advantage of people. Digital banking tools can help you stop them in their tracks. We recommend two important steps:

• Update your cell phone number and email address in your bank’s online profile. Then we can contact you quickly if a purchase doesn’t look right to us. This will also prevent unnecessary locks on your account.
• Turn on account alerts so we can let you know whenever there’s a credit-card or debit-card transaction above the dollar amount you set or any transfer of money between your accounts.

Also know that we’ll never ask you to provide any personal information if we call, email or text you. If someone does ask you that, tell them to keep more than a social distance away from you.

If you do choose to visit a Chase branch, my colleagues and I ready to help. You can find the nearest branch by consulting our branch locator. Stay safe and don’t hesitate to visit. We’re open for business – however you want to do it.