American Airlines Refute Bedford Woman's Claim of Vulgar Texts

BEDFORD, N.H. - A Bedford woman's claims that she received vulgar text messages from an American Airlines employee after seeking help with her luggage is being disputed by the airline. According to the Union Leader, Bedford attorney Marla Margolis, was traveling in February from Boston to Miami for her son's bar mitzvah and lost a bag containing clothes for her son and daughter.

She called American Airlines’ customer service number and was asked to file an online claim that would be addressed within 48 hours. She called back again and asked to speak with a supervisor, at which time a male supervisor got on the line. Margolis said the supervisor was not being helpful, at which time she said “a little swear at him” and hung up.

Within one minute, Margolis said she received a text message from an unfamiliar phone number that suggested physical harm to her and included profane language.

Five weeks later she emailed American Airlines and asked the company to investigate the incident.

Four days after sending her email, the same phone number sent Margolis a nearly identical text message.

You can read the full story at the Union Leader here.