Eversource Recognizes Exeter Resident for Excellent Customer Service

MANCHESTER, NH — Eversource is proud to recognize Lezanne Fritz of Exeter as part of the company's celebration of National Customer Service Week. In her ninth year with the company, Fritz continues to go above and beyond to address customers' concerns and identify ways they can cut energy costs, according to a press statement.

"When someone calls me about a high energy bill, it's important to me to take the extra time to walk them through their home and explain which appliances are using the most energy," she said. "Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job."

Fritz started her career with Eversource in the Customer Service Center with a background in accounting. Over the years, Fritz has served on the front-lines with kindness and compassion, reassuring customers experiencing outages and helping to gather vital information for crews in the field.

"Eversource employees like Lezanne are the first voice our customers hear when they call for help. Through quick-thinking and a deep knowledge of the business, our customer service representatives help resolve problems and empower customers with ways to reduce energy costs through energy efficiency," said Penni Conner, Senior Vice President and Chief Customer Officer at Eversource. "The National Customer Service Week celebration is a great time to honor these deserving employees for the substantial contribution they make each day."

Submitted by Kaitlyn Woods.