LIRR To Host 'Customer Conversation' Forum In Wyandanch Next Week

WYANDANCH, NY - LIRR President Phil Eng will be hosting a 'Customer Conversation' forum in Wyandanch next week.

The event is scheduled for Wednesday, February 13 at the Wyandanch Station on Straight Path and Long Island Avenue.

Doors will open at 6 p.m., where attendees will have an opportunity to meet with Eng and experts from various LIRR departments such as Service Planning, Stations, Maintenance of Equipment, Transportation, and Engineering.

Eng will then deliver a short presentation beginning at 7 p.m., with a question-and-answer segment to follow. The event will conclude at 8:30 p.m.

The first Customer Conversation was held this past Wednesday in Hicksville. Additional events will take place in the future in Queens, Brooklyn, and Manhattan.

According to the MTA, the purpose of the forums is to "keep an open dialogue with LIRR customers about its service and progress on major initiatives."

Daily commuters, leisure travelers, community members and stakeholders are encouraged to attend to share their experiences, feedback and answer questions.

"The LIRR posted a modern record ridership in 2018, underscoring the importance of the LIRR to our region's economy, and the need to provide reliable service," Eng said. "These forums are a chance for customers to speak face-to-face with senior LIRR staff, including myself, who are responsible for delivering the service customers not only expect, but deserve. We look forward to continue listening to customers and their feedback, ideas and concerns and want them to know we are taking several strategic actions to improve."

Lead image by Patch