Cherished Companions Receives 'Leader In Excellence' Award

Press release from Cherished Companions:

March 16, 2021

Cherished Companions announced today that it received the distinguished 2021 Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, Cherished Companions is now ranked among the top 10% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.

This accomplishment demonstrates Cherished Companion’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Cherished Companion’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Cherished Companions received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Cherished Companions management team set goals to reach the highest level of excellence possible.

“We are honored to achieve this significant award for four out of the last five years. Cherished Companions was founded on a mission of caring and we are constantly focused on trying to improve as an organization. I have found that ‘you get what you measure,’ and this is one way we can measure how we are meeting the needs of our clients and employees. We want to provide the type of wonderful care that can only be driven by employees who embrace our mission and truly care from their hearts. This feedback helps us make this happen on a daily basis,” says Douglas Wilber, president and founder of Cherished Companions.

The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Erik Madsen, CEO of Home Care Pulse. “When we see agencies like Cherished Companions that have made an effort to provide outstanding care and employment experiences, we know we’re on the right track. Cherished Companions has worked extremely hard to provide high-quality care and employment, and their work has not gone unnoticed. This award allows them to provide proof of quality to potential and new clients and caregivers.”

To find out more about Cherished Companion’s commitment to excellence, please visit www.cherishedagency.com or call 440-484-5390.

This press release was produced by Cherished Companions. The views expressed here are the author's own.