Washington Launches COVID-19 Support Hotline

PUYALLUP, WA — The Washington State Health Care Authority has set up a new hotline to help those who are suffering stress, isolation, or substance abuse amid the coronavirus pandemic.

Lawmakers say, this has been a tough time for everyone's mental health, so getting Washingtonians the support they need is critical.

“This is a time of great stress, uncertainty and isolation, and we must ensure that the well-being of Washingtonians is addressed. That includes making sure they can get the mental health counseling and substance use disorder treatment they need,” Gov. Jay Inslee said. “These new resources will help meet the needs of residents as we all navigate this unprecedented, challenging time.”

The hotline is called Washington Listens. Callers who dial the line will be connected with a support specialist, who can help them manage stress or link them up with community resources in their area. The service is free for anyone who lives in Washington and totally anonymous. However, it is not a crisis line for anyone suffering acute mental health issues or an attack, or a replacement for other services like 211: it is primarily intended to help those who are suffering specifically because of the coronavirus, and dealing with new stresses like economic anxiety or isolation.

Washington Listens can be reached by dialing 1-833-681-0211. It is staffed by support specialists from 9 a.m. to 9 p.m. on weekdays, and 9 a.m. to 6 p.m. on the weekend.

The hotline was established in part thanks to a $4 million federal grant given to the Washington State Health Care Authority, and supported by a variety of community partners including Washington's local tribes like the Samish, Colville, Swinomish, and Suquamish Nations.