Community Memorial Wins Patient Satisfaction Award

Community Memorial Hospital has been recognized with Avatar International’s 2011 Best Overall Performer Award.

This national award is presented to the top facilities in a national database with the highest overall combined score for inpatient, outpatient, emergency department and ambulatory surgery patient satisfaction. 

The award is presented to just 13 organizations in Avatar’s national database of 322 providers. The Overall Best Performer Award is based on the results of Community Memorial’s patient surveys from Jan. 1 to Dec. 31, 2011, recognizing high-performing facilities that demonstrate consistency of experiences by patients throughout the organization for care.

“In today’s health care environment, it simply isn’t sufficient for providers to just claim they provide high-quality care,” said Dennis Pollard, president of Froedtert Health Community Memorial Hospital. “Patient experience is an important dimension of value in health care. This recognition is an affirmation of the high level of care experience we provide and how satisfied our patients and families are with our service.”

Community Memorial will be formally recognized with the award at an Avatar symposium May 30 to June 1 in Orlando, Florida.

Avatar International, an Orlando-based research and consulting company is Community Memorial’s patient satisfaction data vendor.