Covered California rates Kaiser Permanente 5-stars for quality

For the second year in a row, Kaiser Permanente received the highest rating in the state for overall quality in health plan ratings for 2021 by Covered California – the state’s marketplace for the Affordable Care Act.

Kaiser Permanente Northern California combined with Kaiser Permanente Southern California to earn 5 stars – the highest possible score. Kaiser Permanente remains the only health plan in the state with this 5-star rating.

“We are proud to be recognized for the high-quality care and service we provide,” said Tom Hanenburg, interim president Kaiser Permanente Northern California. “Our top scores speak to our commitment to deliver exceptional, compassionate care to our members and patients even through the pandemic, which has left many people in even greater need of high-quality, affordable health care.”

In addition to the highest marks for overall quality, Kaiser Permanente received 5 stars for members’ responses to “Getting the Right Care” and “Plan Services for Members.”

“Our 5-star rating is a reflection of the exceptional work being done by our physicians and staff working together to deliver the highest levels of quality care and service,” said Richard S. Isaacs, MD, CEO and executive director of The Permanente Medical Group. “Our clinical excellence combined with our integrated and technologically enabled approach to care is leading to healthier outcomes for our members, patients and the communities we serve.”

This is the latest of several accolades and awards Kaiser Permanente Northern California has received. Kaiser Permanente Northern California hospitals have been rated among the best in the nation for maternity care and treatment of stroke and heart failure patients. Most recently, Kaiser Permanente is the only Medicare health plan in California to receive a 5-star rating, according to the Centers for Medicare and Medicaid Services.