Walnut Creek Chamber Of Commerce: How To Manage Your Online Reputation

Press release from the Walnut Creek Chamber of Commerce:

July 07, 2021

Are you managing your online reputation? If not, it could be costing you business. Here are some things you should know.

Online reputation management (ORM) is the process of monitoring and managing your business’s reputation on the web. Here’s why it matters.

Why Manage Your Online Reputation

Online reputation management (ORM) is the process of monitoring and managing your business’s reputation on the web. Here’s why it matters.

• Buying Decisions - Most people do online research before making a purchase and how you appear online could be the deciding factor.
• Word-of-mouth - People treat online reviews like a recommendation or a tip from a friend and can spread quickly.
• Negative Reviews - The internet is forever, but by responding properly, you can turn an unhappy customer into a long-term client.
• Feedback - Paying attention to what customers say about your business can help develop insights regarding satisfaction and feedback about your product or services.

Read more about managing your online reputation.

This press release was produced by the Walnut Creek Chamber of Commerce. The views expressed here are the author’s own.