Eversource Getting Personal With Alerts for Granby and East Granby Residents

Eversource Energy this month is rolling out a new "enhancement" that lets customers personalize how they receive important outage information and updates by selecting their preferred method of contact.

“We live in the information age, with everyone balancing busy lives. We’re excited to offer the ability to choose the method of communication that’s most convenient and effective for each individual customer,” said Penni Conner, chief customer officer and senior vice president at Eversource. “Our new options will help ensure customers receive on-the-go updates with timely information about outages in their community.”

To initiate the new process, Eversource used information on file to pre-enroll customers to receive updates by text message, email, or phone. To personalize which approach works best for customers, a one-step log-in to their account at Eversource.com allows everyone to select the method of communication that fits best with their lifestyle.

If there is an unplanned outage, Eversource will use a customer’s "preferred method of communication" to provide updates throughout the restoration process, including when the outage began, what caused it and an estimate of when power is expected to be restored, utility officials said.

Customers will also receive notifications of impending storms or inclement weather that could impact the electric system, as well as updates detailing the company’s efforts to prepare for potential power outages, utility officials said.

Residents can sign-up for the company’s custom, on-the-go updates, visit www.eversource.com.

Eversource transmits and delivers electricity to 1.2 million customers in 149 cities and towns and provides natural gas to 226,000 customers in 72 communities in Connecticut.

Photo Credit: Eversource