Eversource Touting 'Customer Input' for New-Look Bills for The Granbys and State

BERLIN, CT — Electricity customers throughout the area are getting what they want regarding their utility bills. Well, at least in terms of design.

Eversource Energy customers are discovering their monthly bills have a new look. Utility officials said, after "seeking out customer opinions and input," the company has unveiled "a number of exciting new features intended to enhance bill clarity and help customers manage their energy use with ease."

Click on the attached image to see the new-look bills.

“The revamped design of our new utility bill is in direct response to customers who have told us they would appreciate a more user-friendly format that makes it possible to spot the most important information at-a-glance,” said Penni Conner, senior vice president and chief customer officer at Eversource. “We are hopeful that customers will find the modern, thoughtfully organized design of the new bill saves them time and is easier to understand.”

Features of the new, full-color bill include:

• A personalized graph illustrating customers’ month-by-month electric and gas usage history with an approachable, quick-reference summary, as well as a clear presentation of the amount due, due date, and supply and delivery charges.
• A new section will feature updates and tips for customers, such as information about tools available to enhance a home’s energy efficiency.
• Budget billing customers will find a helpful overview of their budget amount and payments.

“We are always working to improve and continually seeking new solutions to enhance the ways our customers interact with us,” Conner said. “With the understanding that our customers lead busy lives, we want to make managing payments and energy use as easy as possible.”

Eversource customers in Connecticut are starting to receive their newly designed bills, utility officials said.

Photo Credit: Eversource