Ridgefield Officials Want To Know: 'How Bad Is Your Internet?'

RIDGEFIELD, CT — The town is soliciting the input of residents and businesses on their satisfaction with local internet performance through an online survey.

In addition to gauging satisfatio, the survey results will provide data on the extent the community depends upon the internet, and whether—like neighboring towns—Ridgefield should explore having a high-speed fiber network.

"Internet service has been one of the hottest topics during COVID wherever you go," Marconi said. "Access to fast, affordable, and reliable broadband service is critical for the Town’s economy, future growth, and quality-of-life."

Since the beginning of the pandemic, the dramatic spike in residential internet use has put enormous strain on existing cable infrastructure and has created an inconsistent internet experience for Ridgefielders, according to a news release from the Office of Emergency Management.

Ridgefield’s latest plan of Conservation and Development recommends high-speed fiber to be deployed to all corners of town.

Marconi said the problem is only likely to get worse as the remote work forces of local companies continue to grow.

"We’re hearing from businesses along the Route 7 corridor that their service goes down, on average, once a week and in some cases is not considered broadband at all," said Marconi. "With technology playing a key role in everything from emergency communications to alternative work options and remote learning, I find this unacceptable."

Ridgefield residents and businesses can take the survey online here. The survey will be live through May 20.