Glitch Keeps Metra Alerts From Reaching Customers

Chicago, IL — A glitch in Metra's email and Twitter alert system has kept some delay and train status messages from reaching Metra customers.

Metra does not yet know how long it will take to resolve the issue, which is believed to be related to the agency's new email service, according to Metra.

About 100,000 customers who are signed up for email and service alerts have been affected.

Metra customers can still visit metrarail.com for train information, and they can use the Ventra app's train tracking feature, Metra reports.

“Our staff is working around the clock to fix this issue because we know our customers depend on these alerts for critical travel information,” said Metra Executive Director/CEO Don Orseno in a message to customers. “We apologize for any inconvenience you experienced as a result of this problem. We will keep you posted as this issue is resolved.”