2 Herb Chambers Norwood Dealerships Win JD Power Awards

NORWOOD, MA - From Herb Chambers Companies: The Herb Chambers brand is synonymous with excellence, now there are a dozen new trophies to back it up. The Herb Chambers Companies is proud to announce that 12 Herb Chambers dealerships in Massachusetts have received the prestigious J.D Power Dealer of Excellence Award for the Customer Sales Experience for 2018. The J.D. Power brand is a stamp of approval that provides customers with confidence when shopping for new and used vehicles.

These Herb Chambers dealerships were the first in Massachusetts to receive this coveted J.D. Power award. The following dealerships were distinguished as trusted partners for purchasing a vehicle, by J.D. Power:

• Herb Chambers Lincoln of Norwood
• Herb Chambers Volvo Cars Norwood
• Herb Chambers BMW of Sudbury
• Herb Chambers Chrysler, Dodge, Jeep, RAM, Fiat of Danvers
• Herb Chambers Chrysler, Dodge, Jeep, RAM, Fiat of Millbury
• Herb Chambers Ford of Braintree
• Herb Chambers Honda of Burlington
• Herb Chambers Honda of Seekonk
• Herb Chambers Lexus of Sharon
• Herb Chambers Lexus of Hingham
• Herb Chambers Toyota of Auburn
• Herb Chambers Mercedes-Benz of Boston

“This award is one of the highest honors our dealerships can receive,” Herb Chambers said, “It is truly a reflection of the entire team’s dedication and ability to work together.”

Chambers added, “We want every person who walks into our dealerships to feel like family. We strive to incorporate a personal touch into every client interaction, and we believe that is what sets us apart. Making clients feel at home and comfortable with their car buying experience and ensuring every person we meet receives excellent service is always my number one goal. Receiving the prestigious 2018 J.D Power Dealer of Excellence Award for the Customer Sales Experience tells me my goal is being met!”

In order to receive this award, J.D. Power uses three certification criteria:

• Each dealership must be recognized by its vehicle manufacturer as being amongst the highest customer satisfaction performers nationally for their brand.
• Each dealership goes through a pre-screening test.
• The final step is an in-store verification process which ensures that each dealership adheres to a series of Customer Experience best practices, including: internet inventory and pricing, professional customer communications, pricing transparency, online showroom, open negotiation, fair trade-in value, used vehicle integrity and concern resolution process.

“I couldn’t be more proud of the dealerships that received this award,” Chambers said, “Considering how dedicated we are to providing our guests with excellent customer service being recognized by J.D Power certainly is a proud moment for us all. “

ABOUT THE HERB CHAMBERS COMPANIES:

Herb Chambers purchased his first car dealership in 1985 and has grown his company into the largest automobile dealership group in New England. Today, The Herb Chambers Companies are comprised of 57 automotive dealerships throughout Massachusetts and Rhode Island. The Automotive Family has 2,500 employees and annual sales over $2.7 billion. There are over 18,000 automobile dealers in America, and Herb Chambers is ranked as the 4th largest privately owned dealership group. For more information and a list of dealerships and locations, please visit www.herbchambers.com.

Image via Herb Chambers