Norwood Hospital Receives 'C' Grade For Safety: Leapfrog

NORWOOD, MA — Norwood Hospital received a C grade in hospital safety, according to new fall 2019 ratings released Thursday by the Leapfrog Group. The nonprofit group found that of the more than 2,600 hospitals graded in the country, 33 percent earned an A grade, a 1 percent increase from the last round of safety grades, released in Spring 2019.

The Leapfrog Group explains that its rating system is focused entirely on errors, accidents, injuries and infections. The hospital safety grades are released by the nonprofit group twice a year, in the spring and in the fall.

Norwood Hospital was also graded a C in spring of this year, but in 2018 held a grade of B. Among the areas where Leapfrog deemed Norwood below average was handling of infections and communications, among other things.

In a statement responding to the Leapfrog score, Norwood Hospital said it was committed to improving. The statement reads in part:

“Norwood Hospital is committed to meeting the Leapfrog standards for an A grade. We are not satisfied with our grade and necessary improvements are already underway, including standardizing our processes and administering a quality control program. We have carried out a comprehensive improvement strategy and hired a patient experience team to visit patients for improvement opportunities. This has already led to improved communication, discharge plans, responsiveness, and care recommendations.”

Norwood Hospital's full score and a breakdown of the results can be found on Leapfrog's website.

The release of the Fall 2019 safety grades coincides with the 20th anniversary of a published report that revealed nearly 100,000 lives are lost every year because of preventable medical errors.

“In stark contrast to 20 years ago, we’re now able to pinpoint where the problems are, and that allows us to grade hospitals,” Leah Binder, president and CEO of The Leapfrog Group, said in a press release. “It also allows us to better track progress. Encouragingly, we are seeing fewer deaths from the preventable errors we monitor in our grading process.”

Leapfrog assigns A,B,C,D and F letter grades to general acute-care hospitals in the United States. Leapfrog explains that the safety grade includes performance measures taken from federal government data and the group’s own hospital survey to “produce a single letter grade representing a hospital’s overall performance in keeping patients safe from preventable harm and medical errors.” The group relies on a panel of experts to select the measures used in the methodology and to develop a scoring system. (You can read more about the letter grades here.)