Hey Alexa, Pay My PSEG Bill: Utility Rolls Out New Service In NJ

“Hey Alexa, why is my PSE&G bill so high?” That’s just one of the questions that the utility provider’s customers can ask Amazon’s iconic, voice-activated technabob.

On Thursday, PSE&G spokespeople announced that the company is officially linking up with the Alexa skill, enabling its 2.5 million gas and electric customers to make payments, ask billing questions, get safety and savings tips and more… all just by using their voice.

PSE&G is the first utility in New Jersey to offer this feature, the company stated.

Among the PSE&G features currently available through Alexa:

• Get current balance
• Ask billing questions such as, “Why is my bill high?”
• Get a meter reading and usage information (gas and electric)
• Make a payment
• Get safety and savings tips

While information about PSE&G outages isn’t currently part of the deal, it’s being considered for future releases, a spokesperson told Patch.

PSE&G also plans to add other new features, including WorryFree appliance service transactions and appointment scheduling.

“We’re always looking for new ways to make our customer experience seamless, simple and even fun,” PSE&G Customer Operations Vice President Greg Dunlap said. “Now customers can interact easily with PSE&G in real time to get the information they need and want, simply by speaking. In the coming months, we’ll introduce even more new uses of technology to improve the customer experience.”

For more information, visit nj.pseg.com/alexa

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