Pleasantville Business Spotlight: The Haven Spa

Every local business has a story worth sharing with the community. And that’s the belief behind this new, exciting series we’re kicking off at Patch — to shine the spotlight on all our favorite local businesses, and to learn a little about the ones we may not know that well.

Business: The Haven Spa
Owners: Jodi Mercedes
Website: havenspaofpleasantville.com
Address: Pleasantville

How did you come up with the name?

I wanted a place of relaxation and an escape people could call it their haven.

Why choose that location? Why start a business in this town?

25 Wheeler Ave., Suite 3, Pleasantville, NY

Briefly, what business are you in?

Day spa.

What’s the most difficult moment or challenge you’ve faced as a business owner?

Riding the ups and downs with seasons especially summer when all our clients are on vacation.

Were there any challenges that made you second guess your decision to be an entrepreneur?

Not really. It was something i wanted to do and knew it was my passion.

What’s been your favorite moment or proudest achievement since opening?

watching our clients walk in looking stressed and seeing a whole different look on their faces of relaxation when they leave this is very gratifying to know we have made a difference in the time they spend at The haven especially with all the stresses of life

What’s the most innovative idea your employees or customers have had that you put into practice?

Massages and facials.

How do you deal with difficult customers?

You just try to have more patience and always want each and every client to be happy when leaving.

How does your business give back or get involved in the community?

We are always doing donations to support all the community.

Are you a local small business with a story to tell? Send it to us by clicking here.