Visiting Angels of Akron today announced that it has completed and received its Home Care Pulse Certification. A certification program dedicated to the measurement of client and employee satisfaction scores. Visiting Angels of Akron is now officially certified in home care quality.
“We know that sometimes it is difficult to make care decisions when you don’t have specific experience with an agency. It was our goal to provide families with the ability to make an informed decision, have tangible ways to measure quality and help them find a comfort level when choosing an agency to work with,” commented Aaron Marcum, founder of Home Care Pulse.
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Home Care Pulse, a company which measures client and employee satisfaction, created the certification program to measure key satisfaction aspects of its in-home care delivery as well as the level of satisfaction of the caregiving staff. Home Care Pulse believes that certifying agencies can both educate and help families to make better care decisions for their aging loved ones.
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“Receiving this certification from Home Care Pulse is a wonderful validation of the quality of work that each home care giver provides to our families,” said Jodi Wood, RN, BSN and owner of the Visiting Angels of Akron. “Ever since I opened our office in 1999, it has been our singular focus to provide every family quality and caring experiences and we reinforce that with regular training sessions and frequent evaluations.”
The Home Care Pulse Certification requires an agency to be reviewed monthly and includes the evaluation of areas such as loyalty, benchmarking improvements, client and employee interviews, caregiver performance, caregiver morale, agency incentives and caregiver rewards to name a few.
“We want to congratulate Visiting Angels of Akron for becoming a Home Care Pulse Certified home care agency and commend their commitment to placing high priority on client and employee satisfaction,” concluded Marcum.
To find out more about the Home Care Pulse Certification, visit www.homecarepulse.com.
About Visiting Angels – Akron, Summit County
Visiting Angels Akron, Summit County is one of the few home care options owned and operated by a licensed registered nurse. Jodi Wood, RN, BSN, opened Visiting Angels in 1999 and offers a wide range of in home services from light housekeeping to medicine management; one time visits to daily care. Visiting Angels provides seniors and adults with the needed assistance to continue living at home. All care givers are experienced and employed by Visiting Angels and their offices are available 24 hours a day, seven days a week. Visiting Angels, Summit County is located at 10 Northwest Ave. Suite 200, Tallmadge, Ohio 44278 and services Akron, Tallmadge, Cuyahoga Falls, Stow, Hudson and surrounding areas. For more information contact 330-733-1532.