Optimum To Provide Credit For Service Disruption

CONNECTICUT — Optimum customers will receive an account credit in one of their next two billing cycles after the service disruption Friday night.

Video and broadband customers will receive a credit equal to one full day of service on an upcoming bill, said Lisa Anselmo, head of communications for Altice USA.

Optimum experienced a widespread service disruption Sept. 6 during the evening hours that affected its cable and broadband customers. Service was restored the following day.

Optimum customers received the following message from the company:

Dear Optimum customer,

As you may be aware, we experienced a power failure Friday evening, September 6th, that may have affected your service. We understand it was a frustrating experience and we thank you for your patience while our teams worked tirelessly to restore service as quickly as possible.

Please know that we continually assess and improve our systems in an effort to avoid issues such as this because we take seriously the expectation you have for both exceptional service and customer support from us.

In light of the service disruption, we will be automatically issuing a credit on one of your next two monthly billing statements.

On behalf of everyone at Optimum, thank you for being a customer and for trusting us as your connectivity provider.