Johnson Memorial Hospital Gets Recognized For Patient Experience

Press release from Johnson Memorial Hospital:

September 21, 2020

STAFFORD SPRINGS, Conn. (September 21, 2020) – Johnson Memorial Hospital is pleased to announce it has been named a 2020 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above for performance in Patient Experience.

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

Johnson Memorial Hospital received the 2020 Guardian of Excellence Award® for Patient Experience in the Emergency Department (ED) by achieving the 95th percentile or higher for designated survey measures, including "likelihood to recommend," overall rating, and teamwork. Consideration for the award also included Johnson's ratings on ED CAHPS, the Emergency Department Consumer Assessment of Healthcare Providers and Systems Survey, as developed by the Centers for Medicare and Medicaid Services (CMS) to measure patients' experience of ED care.

“The caregivers and staff of Johnson Memorial Hospital touch the lives of patients and their families in profound ways,” said Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey. “This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality, and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress, and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement.”

According to Stuart Rosenberg, MBA, President, Johnson Memorial Hospital, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care. "Patients who seek emergency care at Johnson Memorial Hospital can be confident that they have chosen a clean, safe environment where providers are committed to delivering high quality care in every encounter. It is a privilege to provide these services and it is an honor to be recognized for this work with the Guardian of Excellence Award," he said.

"I am so proud that our Emergency Department has achieved this prestigious award from Press Ganey. All of the recognition goes to our staff who work tirelessly to ensure patient needs are met every day," said Susan Pettorini-D'Amico, DNP, RN, NEA-BC, Chief Nursing Officer and Administrative Director of Operations, Johnson Memorial Hospital. "Our community knows that when they enter Johnson's Emergency Department, they will be seen quickly and have their concerns addressed by a compassionate and skillful staff who cares."

"This important award recognizes the teamwork of hospital leadership and engaged staff who worked together to put new procedures in place that quickly and efficiently move patients through our Emergency Department. This high level of cooperation and coordination has allowed us to achieve a culture that focuses on providing an exceptional patient experience," said David Herr, MD, Medical Director of the Emergency Department, Johnson Memorial Hospital.

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About Johnson Memorial Hospital
Johnson Memorial Hospital and Home & Community Health Services provide a continuum of health care services to those living and working in north central Connecticut and western Massachusetts. In 2016, Johnson Memorial Hospital and Home & Community Health Services became part of Trinity Health Of New England, an integrated health care delivery system that is a member of Trinity Health, Livonia, Michigan, one of the largest multi-institutional Catholic health care delivery systems in the nation serving communities in 22 states. The 92-bed hospital and home health and hospice agency have been anchor institutions in north central Connecticut for more than 100 years. Visit jmmc.org for more information and follow us on Facebook @JohnsonMemorialHospCT and Twitter @JohnsonMemorial

About Press Ganey
Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

This press release was produced by Johnson Memorial Hospital. The views expressed here are the author's own.