Shorewood-Troy Public Library FAQ for Closure during Coronavirus

SHOREWOOD-TROY PUBLIC LIBRARY FAQ FOR CLOSURE DURING CORONAVIRUS

SHOREWOOD, IL – As of March 13, 2020, the Shorewood-Troy Public Library is closed until further notice out of an abundance of caution and in keeping with the Governor’s orders to close Illinois schools. NOTE: There is no known case of COVID-19 connected to the library.

The library will reopen when the Troy School District 30-C reopens.

During this closure, the library will keep patrons informed and updated through our Facebook page, our Instagram and our website, shorewoodtroylibrary.org.

The library will also update the FAQ document as needed, as this is a rapidly changing situation. The library appreciates patron patience in this unusual situation and invites patrons to stay connected to the library digitally. The library will do our best to provide quality service to patrons online.

The following FAQs address important information on:

• Closing/Reopening Information
• Library as Polling Place
• Library Due Dates/Renewals/Fines etc. during Closure
• Digital Materials/Services Available to Patrons
• Free Internet to Low Income Families through Comcast
• Additional Coronavirus Resources

SHOREWOOD-TROY LIBRARY FAQ FOR CLOSURE DURING CORONAVIRUS | 3.14.2020

CLOSING INFORMATION

1. The Shorewood-Troy Public Library is closed until further notice. We will reopen when Troy School District 30-C reopens.
2. We will share news of our re-opening on Facebook, Instagram and our website, shorewoodtroylibrary.org.
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3. The Joliet Public Library will be offering limited service during this crisis. Please see their website for details. https://www.jolietlibrary.org/en/COVID-19

LIBRARY AS POLLING PLACE ON MARCH 17

• The Shorewood-Troy Public Library will be OPEN as a POLLING LOCATION on Tuesday, March 17, 2020, during regular polling hours, 6AM-7PM. There will only be access to the polling booths in Meeting Room A. There will be no other access to library facilities.
• All fines WILL BE WAIVED while the library is closed.
• Patrons can still return materials to our parking lot book drop during the closure. You will not be fined for overdue materials during the closure period, March 13-??
• All library cards due to expire in the next month have been automatically renewed so that patrons can continue to access digital services without interruption.
• All materials currently checked out have been or will be automatically renewed.
• Patrons can continue to place holds online through the catalog; however, holds will not be pulled until we reopen. They will be waiting for you on the holds shelf when we reopen.
• Beginning Monday, March 16, the library will begin posting additional resources and promotions for all of the digital resources available to patrons including hoopla, Overdrive/Libby and rbdigital (magazines). Please follow our Facebook page for details.
• Currently, with hoopla patrons have 4 downloads per month. As of March 13, 2020, We are working with our hoopla rep to try to increase that number during this closure. We will update you via social media and our website if that happens.
• During this National Emergency, Comcast is making their $9.95 Internet Only service available to low income families for FREE for 60 days to improve widespread communications, accommodate students needing to complete e-learning or adults who must telecommute. They are also increasing connectivity speeds nationwide.
• For the latest official information on the coronavirus, please visit the following websites:
• Illinois Department of Public Health: 800 889-3931

LIBRARY DUE DATES/FINES/ETC.

DIGITAL MATERIALS/SERVICES

FREE INTERNET FOR LOW INCOME FAMILIES

Please see Comcast’s website for details: https://corporate.comcast.com/press/releases/internet-essentials-low-income-broadband-coronavirus-pandemic

ADDITIONAL RESOURCES

• http://www.shorewoodtroylibrary.org/covid-19-information.php
• http://www.dph.illinois.gov/topics-services/diseases-and-conditions/diseases-a-z-list/coronavirus
• https://willcountyhealth.org/coronavirus-information/

ABOUT SHOREWOOD-TROY PUBLIC LIBRARY

The Shorewood-Troy Public Library District’s mission is to support the development of independent and empowered members of the community by providing open access to informational, educational and cultural resources.

The library

• Supports lifelong learning for personal development and discovery

• Provides free and easy access to print and digital materials and resources, along with equipment, facilities for public use and friendly knowledgeable staff

• Builds community in a warm and welcoming space

• Promotes the enjoyment of reading by offering a wide variety of materials, both recent and classic

More information on library resources and programming can be found at shorewoodtroylibrary.org