Virginia-Wide Computer Outage Continues at DMV

A statewide computer glitch with the Department of Motor Vehicles' driver's license and identification card system continues today. A total of 74 locations are affected by this outage and as a result, customers must turn to online or automated telephone systems to renew licenses.

Once the customer service center's computers are up and running again, DMV expects high customer turnouts and promises that license issuance "will be a top service priority." To avoid the swell of customers, three alternative options are available through www.dmvNOW.com, automated telephone 1-888-337-4782, or renewal through mail.

A representative with DMV said that they were hoping the computer systems would be up by today, but it is more likely that the systems may be up tomorrow.

Renewal notices distributed through the mail should contain a PIN number and  instructions on how to renew licenses through these alternative means.

Phone calls to DMV's automated telephone line currently have an average wait of 11 minutes.

DMV reports that Virginia Information Technologies Agency and Northrop Grumman and still working to restore the service.